Our Booking Policy is designed to ensure a smooth booking process for our customers. To reserve a gaming suite at Horizon, we require a deposit at the time of booking, which will hold the suite for the customer until the day of arrival. The full payment is due at the time of check-in. If a customer needs to cancel their reservation, we require a 48-hour notice to receive a full refund of the deposit. If a cancellation is made less than 48 hours in advance, the deposit is non-refundable. Additionally, we reserve the right to cancel or reschedule a reservation due to unforeseen circumstances, such as equipment malfunctions or weather conditions.
Horizon takes the privacy of our customers seriously, and our Privacy Policy outlines our commitment to protecting their personal information. We only collect and use the information necessary to provide our services, and we never share or sell customer data to third parties. We use industry-standard security measures to protect customer information from unauthorized access, alteration, or destruction. Our Privacy Policy also includes information on how customers can access and manage their personal information.
Our Code of Conduct is in place to ensure a safe and enjoyable experience for all of our customers. We expect all customers to follow the rules and behave appropriately while using our gaming suites. This includes using appropriate language, showing respect to others, and not engaging in any behavior that may be disruptive or offensive. Any violation of our Code of Conduct may result in the customer being asked to leave the premises, and we reserve the right to refuse service to anyone who violates our rules.
Horizon respects the intellectual property of others, and we expect our customers to do the same. Our Intellectual Property Policy outlines our guidelines for the use of trademarks, logos, and copyrighted material belonging to Horizon or other companies. Customers who violate these guidelines may be asked to leave the premises and may be subject to legal action. Additionally, we reserve the right to refuse service to anyone who violates our Intellectual Property Policy.
To protect both our customers and our business, we require all customers to sign a Liability Waiver before using our gaming suites. This document releases Horizon from liability for any damages or injuries that may occur while using the equipment or facilities. It also outlines the customer's responsibilities while using the gaming suite, such as following our Code of Conduct, using equipment properly, and reporting any damages or malfunctions immediately.
Our Refund Policy outlines the circumstances under which customers may be eligible for a refund of their booking fees or other charges. In general, we do not offer refunds for cancellations made less than 48 hours in advance. However, we may make exceptions in certain circumstances, such as for medical emergencies or inclement weather. If a refund is granted, it will be issued within 7-10 business days.
At Horizon, we strive to provide an inclusive and accessible experience for all of our customers. Our Accessibility Policy outlines the steps we take to accommodate customers with disabilities or other special needs. This includes providing accessible facilities, equipment, and communication methods, as well as training our staff to assist customers with disabilities. We welcome feedback from our customers on how we can improve our accessibility services, and we are committed to continually improving our accessibility practices.